Duty Manager - Front of House Operations (Events / Arts / Theatre)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
An opportunity has arisen in our Operations and Front of House department for a Duty Manager who will be responsible for maintaining the buildings, responding to and resolving issues and incidents promptly and effectively.
You will also be responsible for supervising the day-to-day operations which includes leading on evacuations as senior Fire Warden & First Aider, opening and locking up the buildings each morning and night and performing regular building checks.
In this role you will need to:
- Liaison with student stage managers for the smooth running of RADA Productions.
- Producing RADA Production information and seating signs following RADA Marketing procedures.
- Allocating duties and briefing to ushers for events they are working, ensuring they are fully aware of fire evacuation procedures.
- Liaising with the Box Office Manager & Customer Operation Assistants with audience & performance information.
What are we looking for?
You will be a customer-focused member of the Operations and Front of House team, with the ability to interact with a wide variety of people along with the following:
- Relevant qualifications within First Aid.
- A qualified Fire Warden.
- Experience in Front of House duties within a theatre & or education setting.
- A proven record of delivering high quality customer care.
- Excellent IT, communication and presentations skills.
- Good knowledge of Arts Administration/ Theatre Industry.
- Strong reporting skills.
- The ability to manage data protection legislation and GDPR regulations regarding protecting personal data.
The successful candidate will ensure the smooth running of shows, events, classes, workshops and hires at all times and ensure that all spaces are appropriately set up and fit for purpose to agreed room standard.
The shifts are on a rolling rota - 5 days a week including:
- Mornings (from 8am)
- Evenings (to 11pm)
- Weekends (Saturdays can be a longer shift with core hours been 7:30am - 12:30pm)
Monday-Sunday (paid an extra 0.5 for working Sundays)
Hours outside of core opening will be paid as overtime, hours extra within core hours as toil.
RADA has embarked on a journey to become an anti-racist organisation, so you will need to passionate about diversity and inclusion.
What benefits do you offer?
We’ll give you opportunities to develop your relationship management experience, build your HR knowledge and be part of an exciting time of change at RADA. As well as generous annual leave, and other attractive benefits.
How to apply
If this sounds like your next role, click ‘apply now’, and tell us why you've got what it takes and send us a copy of your current CV.
The Royal Academy of Dramatic Art is dedicated to Equal Opportunities in employment and seeks to achieve diversity amongst its staff to reflect the community it serves
We welcome applications from people who identify as Black, Asian and minority ethnic backgrounds and those that identify as disabled as these groups are under-represented at all levels in the RADA staff.
Closing Date: 11 March 2022
Interviewing Date: On a rolling basis so early applications are strongly encouraged
The company
The Royal Academy of Dramatic Art (RADA) offers vocational training for actors, stage managers, designers, and technical stagecraft specialists. We pride ourselves on the exceptional standard of our facilities, teaching and productions, and the personalisation of our training tailored to the needs of each student.
What we offer
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